Merchant Requirements

We only process payments for merchants that are located in the same countries we operate in. For all potential merchants we carry out a site visit at the corporation’s main office or headquarters and insist on the following documents.

• Copy of whois lookup showing proof of domain ownership.
• Copy of the latest audited accounts, or business plan (if in business for less than 2 years).
• Copy of budget or forecast for the next year (unless already included in the above business plan).
• Details of the company structure and history.
• Copy of certificate of incorporation and business registration.
• Copy of refund and delivery policies.
• Privacy policy.
• List of directors and shareholders with > 5% interest in the company, together with proof of their address (such as recent utility bill). If no shareholder with > 5%, then this information is required for one director instead.
• A copy of the relevant ID of one director (passport/ID card).
• Summary of fraud prevention policy.

Applications with incomplete requirements will not be processed.

We also work with our merchants to provide an unrivalled level of customer service to ensure your satisfaction. If you feel that you are not receiving the response you deserve we give you recourse to complain direct to top management.